Returns & Exchanges

At [EmeraldDiamondco], we take pride in the exceptional quality and craftsmanship of our lab-grown diamond engagement rings. Our commitment to your satisfaction is paramount, which is why we offer a straightforward and customer-friendly return and refund policy.

14-Day Return Window

If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of receipt. We believe in the beauty of our products and want you to be absolutely thrilled with your choice.

How to Return

To initiate a return, please follow these steps:

  1. Contact our customer service team to start the return process.
  2. Securely package your item as it was originally delivered to you.
  3. Use the prepaid shipping label provided by us for hassle-free returns.

Condition of Returned Items

We ask that the item be returned in its original, unworn condition with all accompanying materials, including the ring box, certificates, and any additional accessories. Items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return.

Processing Refunds

Once we receive your returned item and it passes inspection, we will process your refund promptly. Refunds will be credited to the original method of payment within a certain number of days, depending on your card issuer's policies.


If you wish to exchange an item, please return the original item using our 14-day return policy and place a new order for the item you would like in exchange.

Custom and Special Orders

Please note that custom-made and special order items are created just for you and are not eligible for return or exchange. We encourage you to review your order carefully before submission.

Shipping Costs

All return shipping costs are complimentary within the 14-day return window. Your satisfaction is our goal, and we strive to make your return process as seamless as your purchase.


Our customer service team is here to help. If you have any questions about our return and refund policy or need assistance, please contact us at [].

Our Promise

We are committed to providing you with a superior shopping experience. Your trust in our brand is met with our promise of quality, service, and dedication to ethical practices. We thank you for choosing [Your Brand Name] for your most precious moments.

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